FAQs

Please Note: We cannot guarantee delivery in time for Christmas

We ship through Royal Mail and these are their recommended last dates:

Wednesday 1 December - Caribbean
Monday 6 December - Australia, Greece, Italy, New Zealand and Portugal
Wednesday 8 December - Africa, Central and South America, Asia, Far and Middle East
Friday 10 December - Cyprus, Malta and Sweden
Saturday 11 December - Eastern Europe (except Czech Republic, Poland and Slovakia), Turkey
Monday 13 December - Canada, Czech Republic, Finland, Poland and USA
Thursday 16 December - Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Spain, Switzerland
Tuesday 21 December - UK
These are dispatch dates so please try to place your orders before these dates to allow for picking, packing and dispatch. Please be aware that you may still not receive your order in time for Christmas, Royal Mail have been experiencing delays so please order as soon as possible.
Thanks for your support!
 

Please Note : Half-Asleep Merch are not responsible for any Customs or additional fees. We are sorry for any inconvenience this may cause.

 How can I contact you?

Please email us at halfasleepmerch@gmail.com for any queries you may have.

Do you ship to my country?

Yes - we ship worldwide! 

How long will dispatch take?

We aim to get orders dispatched within 1-3 working days but we do occasionally have delays due to filming where dispatch can take up to 7 working days as all orders are packed and dispatched ourselves.

How long will delivery take?

All mail is sent via Royal Mail.

UK delivery should take between 1-5 working days after dispatch.

European delivery should take between 3-5 working days after dispatch.

Rest of World delivery should take between 5-10 working days after dispatch.

Please be aware that due to COVID-19 delays, orders may take an extra few days to arrive. 

Does my Order have Tracking information?

We do not offer Tracking at the moment so we can keep postage as cheap as possible! 

Haven't received a Dispatch email?

Unfortunately some dispatch emails are finding their way into Junk folders, please check your email Junk folders before contacting us regarding dispatch information.

If you're worried about your item or fear it may have got lost, please email us at halfasleepmerch@gmail.com and we'll look into it.